More than a billion people in the developing world lack access to safe drinking water, a basic requirement for survival that is taken for granted by most people in the developing world (Gleick 1999). Engineers Without Borders Australia (EWB) is a relatively young development aid organisation founded in 2003, which aims to provide technical support to communities who require assistance gaining access to knowledge, resources and appropriate technology which is needed to improve their quality of life.
In a move to improve the organisation’s operation and effectiveness in its activities, there has been an identified need for the management and monitoring of project performance in the field. A request was made for the development of Key Performance Indicators (KPIs) as part of a performance management strategy for a particular water supply project currently being undertaken in the community of Tenganan in Eastern Bali.
The water supply project is part of an on‐going investigation into improving the water supply infrastructure for the community, which currently supports approximately just over 3,000 of the near 4,000 individuals. The project will upgrade a pipe distribution network to improve its extent and capacity of service and most importantly, will establish a treatment plant to extract and treat water from the sole perennial water source in the region, the Buhu River, to ensure year‐round supply.
KPIs were to be developed to ensure that the critical aspects in determining the performance of the system are addressed and managed on a regular basis. These will refer specifically to the water quality, water quantity and water accessibility objectives set out by the engineering design of the project.
The study set out to create a framework through which to address these issues, and the critical aspects were determined from examining relevant information from predominantly literature on water supply in development, and EWB reports. Although the KPIs developed were identified as unsuitable for immediate implementation due to lack of essential input from the community and other stakeholders, a set of KPIs were suggested as a basis for further investigation. These are presented as a summary in the following Table 0‐1. ....................