Willingness to communicate in the health context: face-to-face and beyond

Burrows, Victoria (2013). Willingness to communicate in the health context: face-to-face and beyond Honours Thesis, School of Psychology, The University of Queensland.

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Author Burrows, Victoria
Thesis Title Willingness to communicate in the health context: face-to-face and beyond
School, Centre or Institute School of Psychology
Institution The University of Queensland
Publication date 2013-10-09
Thesis type Honours Thesis
Supervisor Bernadette Watson
Total pages 106
Language eng
Subjects 17 Psychology and Cognitive Sciences
1701 Psychology
Abstract/Summary Willingness to communicate refers to an individual’s tendency to initiate conversation when communication is based on ones’ own volition. Individual’s willingness to communicate with health professionals may influence the nature and outcome of the patient-provider interaction. The current study aimed to investigate the construct of willingness to communicate in the health context, draw comparisons between communication with different types of health professionals (e.g., doctors and nurses), and explore electronic communication (e-mail) between patients and health professionals. Two hundred and five participants recruited via the University of Queensland and wider community completed an online questionnaire which measured: motivation for a healthy lifestyle, adherence to medical recommendations, general willingness to communicate, health communication competence and anxiety, as well as the newly developed measure of health willingness to communicate (HWTC). Health communication competence and health communication anxiety emerged as significant predictors of HWTC. Contrary to hypotheses, participants’ ratings of health communication competence when communicating with nurses was significantly lower than competence when communicating with doctors. Results revealed a moderate level of concern about multiple issues related to patient-provider e-mail. Further, using e-mail to seek help about a new, non-urgent medical issue emerged as the strongest predictor of willingness to communicate via e-mail. Findings of the current research may help to inform how to improve patient-provider communication, with specific focus on increasing patient’s HWTC. Additionally, findings allude to changing perceptions of health professionals’ social status. Finally, in relation to patient provider e-mail, these results may help to provide recommendations for use of patient-provider e-mail and its implementation into health practice.
Keyword communicate in the health context

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Created: Wed, 11 Jun 2014, 10:50:07 EST by Danico Jones on behalf of School of Psychology