A review of website evaluation studies in the tourism and hospitality fields from 1996 to 2009

Ip, Crystal, Law, Rob and Lee, Hee ‘Andy’ (2011) A review of website evaluation studies in the tourism and hospitality fields from 1996 to 2009. International Journal of Tourism Research, 13 3: 234-265. doi:10.1002/jtr.815


Author Ip, Crystal
Law, Rob
Lee, Hee ‘Andy’
Title A review of website evaluation studies in the tourism and hospitality fields from 1996 to 2009
Journal name International Journal of Tourism Research   Check publisher's open access policy
ISSN 1099-2340
1522-1970
Publication date 2011-01-01
Sub-type Critical review of research, literature review, critical commentary
DOI 10.1002/jtr.815
Volume 13
Issue 3
Start page 234
End page 265
Total pages 32
Place of publication Chichester, West Sussex, United Kingdom
Publisher John Wiley & Sons
Language eng
Abstract This paper reviews website evaluation studies in the tourism and hospitality fields published between January 1996 and September 2009. A website evaluation framework that includes evaluation by phases, evaluation by features, and evaluation by features and effectiveness is developed. The strengths and weaknesses of each method of evaluation are analyzed, and research gaps and future research directions are explored.
Keyword Review
Tourism and hospitality
Website evaluation
Q-Index Code C1
Q-Index Status Provisional Code
Institutional Status Non-UQ

Document type: Journal Article
Sub-type: Critical review of research, literature review, critical commentary
Collection: UQ Business School Publications
 
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Citation counts: TR Web of Science Citation Count  Cited 32 times in Thomson Reuters Web of Science Article | Citations
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