Love the work, hate the system : a qualitative study of emotionality, organisational culture and masculinity within an interactive service workplace

Boyle, Maree Veronica (1997). Love the work, hate the system : a qualitative study of emotionality, organisational culture and masculinity within an interactive service workplace PhD Thesis, School of Social Science, The University of Queensland. doi:10.14264/uql.2016.639

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Author Boyle, Maree Veronica
Thesis Title Love the work, hate the system : a qualitative study of emotionality, organisational culture and masculinity within an interactive service workplace
School, Centre or Institute School of Social Science
Institution The University of Queensland
DOI 10.14264/uql.2016.639
Publication date 1997-01-01
Thesis type PhD Thesis
Supervisor Michael Emmison
Jim Mckay
Total pages 339
Language eng
Subjects L
370200 Social Work
Formatted abstract

This is a qualitative study of emotionality, organisational culture and masculinity within an interactive workplace. The workplace under scrutiny is the Queensland Ambulance Service (QAS), a public sector organisation that provides both conventional and aerial pre-hospital emergency care and transport to all persons living in the Australian state of Queensland. The works of Hochschild, and the burgeoning studies of organisational emotionality provide a framework which illuminates the links between the practice of emotional labour and the privileging of particular kinds of emotionality within the QAS.

The findings are based on observational and interview data collected over a period of fifteen months. During this time, five hundred hours was spent in the field observing one hundred and ten cases. Thirty indepth interviews were held with officers from the seven QAS regions.

This study illustrates that emotional labour needs to be studied in the context of the emotional culture in which it is practiced. This approach to the study of emotional labour has made transparent the crucial role intra-gender relations play in the constitution and reproduction of organisational emotionality within the QAS. The existence of frontstage and back stage masculinities is illustrative of how emotional culture is constructed and maintained through gendered organising processes.

Keyword Organisational culture
workplace
Queensland

Document type: Thesis
Collection: UQ Theses (RHD) - Open Access
 
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