Critical success factors of TQM: impact on business performance of manufacturing sector in Pakistan

Awan, Hayat M., Bhatti, M. Ishaq, Bukhari, Khurram and Qureshi, M. Azeem (2008) Critical success factors of TQM: impact on business performance of manufacturing sector in Pakistan. International Journal of Business and Management Science, 1 2: 187-203.

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Author Awan, Hayat M.
Bhatti, M. Ishaq
Bukhari, Khurram
Qureshi, M. Azeem
Title Critical success factors of TQM: impact on business performance of manufacturing sector in Pakistan
Journal name International Journal of Business and Management Science
ISSN 1985-692X
1837-6614
Publication date 2008-11
Sub-type Article (original research)
Open Access Status
Volume 1
Issue 2
Start page 187
End page 203
Total pages 17
Place of publication Gatton, QLD, Australia
Publisher Society for Alliance, Fidelity and Advancement (SAFA)
Language eng
Abstract This paper develops comprehensive criticality index (CCI) of TQM implementation and investigates its relationship with business performance of the manufacturing firms selected from four major industries of Pakistan. Data collected from randomly selected two hundred ISO 9000-2000 certified firms. CCI of quality implementation for overall manufacturing sector as well as for individual industry is developed so as to find specific requirements of quality management improvement in each industry. Critical Success Factors (CSFs) based on CCI are arranged in descending order and classified into three tiers. By using Multivariate regression analysis; significance of CSFs of TQM for firm's business performance is analyzed for each industry. The results of this study will guide the senior management in implementation of TQM program and allocation of resources that will yield best performance in term of higher returns and maximum stakeholder value.
Keyword TQM
Critical success factors
Q-Index Code C1
Q-Index Status Provisional Code
Institutional Status Non-UQ

Document type: Journal Article
Sub-type: Article (original research)
Collection: UQ Business School Publications
 
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Created: Mon, 14 Apr 2014, 08:00:30 EST by Syed Khuram Shahzad on behalf of UQ Business School