Organizational reintegration and trust repair after an integrity violation: a case study

Gillespie, Nicole, Dietz, Graham and Lockey, Steve (2014) Organizational reintegration and trust repair after an integrity violation: a case study. Business Ethics Quarterly, 24 3: 371-410. doi:10.5840/beq2014437

Attached Files (Some files may be inaccessible until you login with your UQ eSpace credentials)
Name Description MIMEType Size Downloads

Author Gillespie, Nicole
Dietz, Graham
Lockey, Steve
Title Organizational reintegration and trust repair after an integrity violation: a case study
Journal name Business Ethics Quarterly   Check publisher's open access policy
ISSN 1052-150X
2153-3326
Publication date 2014-07-01
Year available 2014
Sub-type Article (original research)
DOI 10.5840/beq2014437
Volume 24
Issue 3
Start page 371
End page 410
Total pages 40
Place of publication Charlottesville, VA, United States
Publisher Philosophy Documentation Center
Collection year 2015
Language eng
Formatted abstract
This paper presents a holistic, contextualised case study of rein­tegration and trust repair at a UK utilities firm in the wake of its fraud and data manipulation scandal. Drawing upon conceptual frameworks of reintegration and organizational trust repair, we analyze the decisions and actions taken by the com­pany in its efforts to restore trust with its stakeholders. The analysis reveals seven themes on the merits of proposed approaches for reintegration after an integrity violation (including open investigations, accurate explanations, apologies, penance, and systemic reforms), and novel insights on the role of organizational identity, “changing of the guard” and cultural reforms alongside procedural modifications. The case further supports the dynamic nature of stakeholder salience across the reintegration process. The study both supports propositions from existing frame­works and suggests novel theoretical extensions for future research.
Q-Index Code C1
Q-Index Status Confirmed Code
Institutional Status UQ
Additional Notes Online First: 22 May 2014.

Document type: Journal Article
Sub-type: Article (original research)
Collections: Official 2015 Collection
UQ Business School Publications
 
Versions
Version Filter Type
Citation counts: TR Web of Science Citation Count  Cited 8 times in Thomson Reuters Web of Science Article | Citations
Scopus Citation Count Cited 9 times in Scopus Article | Citations
Google Scholar Search Google Scholar
Created: Mon, 07 Apr 2014, 22:09:17 EST by Karen Morgan on behalf of UQ Business School