Management of service quality in the health care setting

Stumbo, N. and Pegg, S. (2014). Management of service quality in the health care setting. In Marcia Jean Carter, Christen G. Smith and Gerald S. O'Morrow (Ed.), Effective Management in Therapeutic Recreation Service 3rd ed. (pp. 237-254) Champaign IL, United States: Venture Publishing.

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Name Description MIMEType Size Downloads
Author Stumbo, N.
Pegg, S.
Title of chapter Management of service quality in the health care setting
Title of book Effective Management in Therapeutic Recreation Service
Place of Publication Champaign IL, United States
Publisher Venture Publishing
Publication Year 2014
Sub-type Chapter in textbook
Open Access Status
Edition 3rd
ISBN 9781939476050
Editor Marcia Jean Carter
Christen G. Smith
Gerald S. O'Morrow
Chapter number 15
Start page 237
End page 254
Total pages 18
Total chapters 16
Q-Index Code BX
Q-Index Status Provisional Code
Institutional Status UQ

Document type: Book Chapter
Collection: UQ Business School Publications
 
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Created: Wed, 02 Apr 2014, 13:56:48 EST by Dr Shane Pegg on behalf of UQ Business School