Intelligent systems in tourism. A Social Science Perspective

Gretzel, Ulrike (2011) Intelligent systems in tourism. A Social Science Perspective. Annals of Tourism Research, 38 3: 757-779. doi:10.1016/j.annals.2011.04.014

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Author Gretzel, Ulrike
Title Intelligent systems in tourism. A Social Science Perspective
Journal name Annals of Tourism Research   Check publisher's open access policy
ISSN 0160-7383
Publication date 2011
Year available 2011
Sub-type Critical review of research, literature review, critical commentary
DOI 10.1016/j.annals.2011.04.014
Open Access Status
Volume 38
Issue 3
Start page 757
End page 779
Total pages 23
Place of publication Kidlington, Oxford, United Kingdom
Publisher Pergamon
Collection year 2012
Language eng
Subject 1409 Tourism, Leisure and Hospitality Management
3303 Development
Abstract Intelligent systems sense their environment and learn from the actions they implement to reach specific goals. They are increasingly used to support tourist information search and decision making as well as work processes. In order to model the tourism domain, these systems require a profound understanding of its nature. Looking at existing literature in tourism, this paper discusses critical gaps in the knowledge of the field to be filled so that intelligent system design can be informed and impacts understood. Specifically, it discusses the need to better conceptualize technology in tourism research and argues for a focus on uses and interactions. It challenges simplistic views of tourist information search and decision-making processes and calls for more research on potential impacts.
Keyword Group decision making
Intelligent system design
Technology-user interaction
Q-Index Code C1
Q-Index Status Provisional Code
Institutional Status Non-UQ

Document type: Journal Article
Sub-type: Critical review of research, literature review, critical commentary
Collection: UQ Business School Publications
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Citation counts: TR Web of Science Citation Count  Cited 38 times in Thomson Reuters Web of Science Article | Citations
Scopus Citation Count Cited 59 times in Scopus Article | Citations
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Created: Wed, 26 Mar 2014, 12:31:17 EST by Karen Morgan on behalf of UQ Business School