What have we learned from the Smart Machine?

Burton-Jones, Andrew (2014) What have we learned from the Smart Machine?. Information and Organization, 24 2: 71-105. doi:10.1016/j.infoandorg.2014.03.001

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Author Burton-Jones, Andrew
Title What have we learned from the Smart Machine?
Formatted title
What have we learned from the Smart Machine?
Journal name Information and Organization   Check publisher's open access policy
ISSN 1471-7727
Publication date 2014-04
Sub-type Article (original research)
DOI 10.1016/j.infoandorg.2014.03.001
Open Access Status File (Author Post-print)
Volume 24
Issue 2
Start page 71
End page 105
Total pages 35
Place of publication Kidlington, Oxford, United Kingdom
Publisher Pergamon
Collection year 2015
Language eng
Formatted abstract
• I analyze Zuboff’s seminal book “In the Age of the Smart Machine”.
• I offer a representation of the theory Zuboff developed in her book.
• I then examine how Information Systems researchers have used that theory.
• The results show that Information Systems researchers have underutilized the theory.
• I explain why this offers a timely and very exciting opportunity for our discipline.

Zuboff's (1988) book In the Age of the Smart Machine: The Future of Work and Power is one of the most celebrated texts among Information Systems researchers. Despite its significant influence, I suggest that it may have a richer story to tell than has been told to date. Motivated by this potential, my essay has two aims: to explicate the theory developed in Zuboff's text, and to determine how fully it has been used and extended by Information Systems researchers, through an analysis of papers citing her text. My findings show that the theory developed in Zuboff's text has been used in a fairly limited and piecemeal fashion. I discuss how this presents a significant opportunity for research because the theory appears to be just as relevant now as it was when the text was published.
Keyword Zuboff
Smart Machine
Citation analysis
Research opportunities
Q-Index Code C1
Q-Index Status Confirmed Code
Institutional Status UQ

Document type: Journal Article
Sub-type: Article (original research)
Collections: Official 2015 Collection
UQ Business School Publications
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Citation counts: TR Web of Science Citation Count  Cited 3 times in Thomson Reuters Web of Science Article | Citations
Scopus Citation Count Cited 3 times in Scopus Article | Citations
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Created: Tue, 25 Mar 2014, 17:52:32 EST by Andrew Burton-jones on behalf of UQ Business School