Emotional labour: the invisibility of 'value' creation by nurse managers: keeping calm and carrying on

Peart, Frances and Roan, Amanda (2013). Emotional labour: the invisibility of 'value' creation by nurse managers: keeping calm and carrying on. In: Martin Grimmer and Rob Hecker, Proceedings of the 27th Australian and New Zealand Academy of Management Conference: Managing from the Edge. ANZAM Conference 2013: 27th Australian and New Zealand Academy of Management Conference, Hobart, Australia, (1-13). 4-6 December 2013.

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Name Description MIMEType Size Downloads
Author Peart, Frances
Roan, Amanda
Title of paper Emotional labour: the invisibility of 'value' creation by nurse managers: keeping calm and carrying on
Conference name ANZAM Conference 2013: 27th Australian and New Zealand Academy of Management Conference
Conference location Hobart, Australia
Conference dates 4-6 December 2013
Proceedings title Proceedings of the 27th Australian and New Zealand Academy of Management Conference: Managing from the Edge
Place of Publication Deakin, ACT, Australia
Publisher ANZAM
Publication Year 2013
Sub-type Fully published paper
Open Access Status
ISBN 9780987596819
Editor Martin Grimmer
Rob Hecker
Start page 1
End page 13
Total pages 13
Collection year 2014
Language eng
Formatted Abstract/Summary
This paper examines the emotional labour of nurse managers as a value creating exercise for the organszation. Using case study method, it explores how organisations subtly direct emotional display though organisational processes. We find evidence that organisations do attempt to prescribe the emotional display of nurse managers through formal and informal organisational processes and, consistent with contemporary organisational practices, these create value for the organisation. The implications of these findings are then discussed.
Keyword Emotional labour
Display rules
Health leadership
Not-for-profits
Health professionals
Q-Index Code E1
Q-Index Status Confirmed Code
Institutional Status UQ

Document type: Conference Paper
Collections: Official 2014 Collection
UQ Business School Publications
 
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Created: Fri, 21 Feb 2014, 14:57:38 EST by Karen Morgan on behalf of UQ Business School