Conflict and willingness to co-operate at work: the role of apology and forgiveness

Ayoko, Oluremi and Paterson, Rebecca (2013). Conflict and willingness to co-operate at work: the role of apology and forgiveness. In: Martin Grimmer and Rob Hecker, Proceedings of the 27th Australian and New Zealand Academy of Management Conference: Managing from the Edge. ANZAM Conference 2013: 27th Australian and New Zealand Academy of Management Conference, Hobart, Australia, (1-23). 4-6 December 2013.

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Name Description MIMEType Size Downloads
Author Ayoko, Oluremi
Paterson, Rebecca
Title of paper Conflict and willingness to co-operate at work: the role of apology and forgiveness
Conference name ANZAM Conference 2013: 27th Australian and New Zealand Academy of Management Conference
Conference location Hobart, Australia
Conference dates 4-6 December 2013
Proceedings title Proceedings of the 27th Australian and New Zealand Academy of Management Conference: Managing from the Edge
Place of Publication Deakin, ACT, Australia
Publisher ANZAM
Publication Year 2013
Sub-type Fully published paper
Open Access Status
ISBN 9780987596819
Editor Martin Grimmer
Rob Hecker
Start page 1
End page 23
Total pages 23
Collection year 2014
Language eng
Formatted Abstract/Summary
We investigate the relationship between conflict, apology, forgiveness and work outcomes over two studies. In Study 1, we explore the research questions with semi-structured interviews from thirty organizational employees in Queensland. Results indicated that apologies without a behavioural change were not perceived as genuine and might not foster forgiveness or productivity. Study 2 quantitatively examines the connection between perceived apology sincerity, forgiveness attitudes and willingness to co-operate. Data from 355 undergraduates revealed that the link between relationship conflict and willingness to cooperate was mediated by forgiveness. Additionally, perceived apology sincerity and forgiveness attitudes were positively linked with forgiveness. Increased positive forgiveness attitudes, perceived apology sincerity were connected with willingness to cooperate. We discuss the implications of our results.
Keyword Conflict management
Perceptions
Attitudes and interpersonal behaviours
Q-Index Code E1
Q-Index Status Confirmed Code
Institutional Status UQ

Document type: Conference Paper
Collections: Official 2014 Collection
UQ Business School Publications
 
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Created: Fri, 21 Feb 2014, 11:59:28 EST by Karen Morgan on behalf of UQ Business School