Effective organisational responses to workplace injuries from a third party perspective: Apology as a relational repair strategy

Tse, Man-Wai (2013). Effective organisational responses to workplace injuries from a third party perspective: Apology as a relational repair strategy Honours Thesis, UQ Business School, The University of Queensland.

       
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Author Tse, Man-Wai
Thesis Title Effective organisational responses to workplace injuries from a third party perspective: Apology as a relational repair strategy
School, Centre or Institute UQ Business School
Institution The University of Queensland
Publication date 2013-10-24
Thesis type Honours Thesis
Supervisor Tyler Okimoto
Charmine Hartel
Total pages 82
Language eng
Subjects 1503 Business and Management
Abstract/Summary An important area of research which has received relatively little attention is the study of effective organisational responses to workplace injuries after a safety failure. Drawing on organisational justice framework, this study investigated the effects of organisational fault for a co-worker’s injury on third party observers’ negative reactions. An online scenario-based study with 121 Australian nursing students revealed that organisational fault for a work injury produced relational harm in the form of reduced benevolence, which subsequently reduced participants’ safety behaviours but not their litigious intentions. An organisational apology to the injured worker reduced third party observers’ perceptions of organisational fault but an apology also had counter-productive effects on safety compliance. Overall, this study contributes to the safety literature by demonstrating the detrimental effects of organisational fault on third party employees, and aids practitioner decision making by highlighting the strategic role of relational repair outcomes after a work injury.

 
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Created: Thu, 06 Feb 2014, 16:54:40 EST by Karen Morgan on behalf of UQ Business School