Community conversation: designing to support empathy

Nor, Romiza Md. and Muhlberger, Ralf (2010). Community conversation: designing to support empathy. In: Gunilla Bradley, MCCSIS 2010: IADIS Multi Conference on Computer Science and Information Systems. Proceedings of the IADIS International Conference: ICT, Society and Human Beings 2010. ICT2010 IADIS International Conference: ICT, Society and Human Beings 2010. Part of MCCSIS 2010: IADIS Multi Conference on Computer Science and Information Systems, Freiburg, Germany, (152-156). 29-31 July, 2010.

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Name Description MIMEType Size Downloads
Author Nor, Romiza Md.
Muhlberger, Ralf
Title of paper Community conversation: designing to support empathy
Conference name ICT2010 IADIS International Conference: ICT, Society and Human Beings 2010. Part of MCCSIS 2010: IADIS Multi Conference on Computer Science and Information Systems
Conference location Freiburg, Germany
Conference dates 29-31 July, 2010
Proceedings title MCCSIS 2010: IADIS Multi Conference on Computer Science and Information Systems. Proceedings of the IADIS International Conference: ICT, Society and Human Beings 2010
Journal name Proceedings of the IADIS International Conference ICT, Society and Human Beings 2010, Part of the IADIS Multi Conference on Computer Science and Information Systems 2010, MCCSIS 2010
Place of Publication Lisbon, Portugal
Publisher IADIS Press
Publication Year 2010
Sub-type Fully published paper
Open Access Status
ISBN 9789728939205
Editor Gunilla Bradley
Start page 152
End page 156
Total pages 5
Language eng
Formatted Abstract/Summary
In isolated, rural areas, people are necessarily independent and it can be difficult for them to seek help. One of the ways to improve this is to find a remotely accessible solution. Information and communication technology (ICT) can be used to eliminate distance as a barrier to social interaction, and in turn can create new optimism for rural areas when it is a device to improve interaction. The important benefit of receiving emotional support and information from others is that it encourages and increases hope. This research suggests that when collaborating virtually, the farming community can receive effective advice from experts to facilitate their decision making and at the same time to support their psychosocial health. Our study propose characteristics of design that support emotional communication as well as factual information exchange to motivate the user, display empathy and develop understanding in a crisis. The user experience of the emotional expression in the discussion among community members will be highlighted. We posit that it is important that empathy and hope are included in interaction between participants, especially when ICT is used to deal with complex conversations (e.g. climate change, agricultural information). However, not much is known about the effectiveness of ICT in expressing empathy. Therefore, the hope interaction pattern is introduced to provide an experience of feeling supported to the users of a community conversation system.
Subjects 1709 Human-Computer Interaction
1710 Information Systems
Keyword Rural community
Psychosocial health
Empathy
Interaction of hope
Q-Index Code E1
Q-Index Status Provisional Code
Institutional Status UQ

 
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