Designing to support empathy: understanding user experience by using a model of interaction in meeting human needs

Nor, Romiza Md and Muhlberger, Ralf (2010). Designing to support empathy: understanding user experience by using a model of interaction in meeting human needs. In: Fauzi Mohd Saman, Nor Laila Md Noor, Haryani Haron, Alvin Yeo and Alistair Edwards, Proceedings: 2010 International Conference on User Science and Engineering, i-USEr 2010. iUSEr 2010: 1st International Conference on User Science and Engineering 2010, Shah Alam, Malaysia, (7-10). 13-15 December, 2010. doi:10.1109/IUSER.2010.5716713


Author Nor, Romiza Md
Muhlberger, Ralf
Title of paper Designing to support empathy: understanding user experience by using a model of interaction in meeting human needs
Conference name iUSEr 2010: 1st International Conference on User Science and Engineering 2010
Conference location Shah Alam, Malaysia
Conference dates 13-15 December, 2010
Proceedings title Proceedings: 2010 International Conference on User Science and Engineering, i-USEr 2010
Place of Publication Piscataway, NJ, USA
Publisher IEEE
Publication Year 2010
Sub-type Fully published paper
DOI 10.1109/IUSER.2010.5716713
ISBN 9781424490486
9781424490493
9781424490479
Editor Fauzi Mohd Saman
Nor Laila Md Noor
Haryani Haron
Alvin Yeo
Alistair Edwards
Start page 7
End page 10
Total pages 4
Formatted Abstract/Summary
Farming community in rural areas are independent and it can be difficult for them to seek help. One of the ways to improve this is to find a remotely accessible solution. This research suggests that when collaborating virtually, the farming community can receive effective advice from experts to facilitate their decision making. Our study proposes characteristics of design that support emotional communication as well as factual information exchange to motivate the user, display empathy and develop understanding in a crisis. User experience design of a computer supported cooperative work (CSCW) system will be applied which incorporates empathy as the key characteristic of the design. This research will be designed based on the user experience of interaction among participants through a collaboration technology which can be more supportive when using empathic communication techniques.
Subjects 1705 Computer Networks and Communications
1709 Human-Computer Interaction
1712 Software
Keyword Component
Community
Empathy
Emphatic communication
User experience
Q-Index Code E1
Q-Index Status Provisional Code
Institutional Status UQ

 
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