The role of TQM and KM in supply chain learning: a conceptual model

Loke, Siew-Phaik, Ooi, Keng-Boon, Tan, Boon-In and Safa, Mohammad Samaun (2010) The role of TQM and KM in supply chain learning: a conceptual model. International Journal of Innovation and Learning, 8 3: 332-344. doi:10.1504/IJIL.2010.035034

Author Loke, Siew-Phaik
Ooi, Keng-Boon
Tan, Boon-In
Safa, Mohammad Samaun
Title The role of TQM and KM in supply chain learning: a conceptual model
Journal name International Journal of Innovation and Learning   Check publisher's open access policy
ISSN 1471-8197
Publication date 2010
Sub-type Article (original research)
DOI 10.1504/IJIL.2010.035034
Open Access Status
Volume 8
Issue 3
Start page 332
End page 344
Total pages 13
Place of publication Olney, Bucks, United Kingdom
Publisher Inderscience Publishers
Abstract Supply Chain Management (SCM) competitiveness is achieved based on process efficiency. To improve efficiency, we depend greatly on knowledge acquisition and utilisation in the area of Knowledge Management (KM). KM is particularly relevant to every stage in SCM in order to make accurate and timely decisions that are critical to the firms' effectiveness and efficiency in SCM. At the same time, the Total Quality Management (TQM) concept proposes a system to improve the efficiency and productivity. This study makes a significant contribution by developing a proposed model as a methodological example which can be useful for tracking the degree of KM and TQM effects on SCL in both the service and the manufacturing industry. Copyright
Keyword Innovation
Knowledge Management
Supply chain learning
Total Quality Management
Q-Index Code C1
Q-Index Status Provisional Code
Institutional Status UQ

Document type: Journal Article
Sub-type: Article (original research)
Collection: School of Agriculture and Food Sciences
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Citation counts: Scopus Citation Count Cited 4 times in Scopus Article | Citations
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