Research on customer rage in failed service encounters

Patterson, P. G., McColl-Kennedy, J. R. and Lu, Z. (2008) Research on customer rage in failed service encounters. Journal of Harbin Institute of Technology (New Series), 15 Suppl.: 222-226.

Author Patterson, P. G.
McColl-Kennedy, J. R.
Lu, Z.
Title Research on customer rage in failed service encounters
Journal name Journal of Harbin Institute of Technology (New Series)   Check publisher's open access policy
ISSN 1005-9113
Publication date 2008
Year available 2008
Sub-type Article (original research)
Open Access Status
Volume 15
Issue Suppl.
Start page 222
End page 226
Total pages 5
Place of publication Heilongjiang, China
Publisher Harbin Gongye Daxue,Harbin Institute of Technology
Collection year 2009
Language eng
Subject 1405 Management of Technology and Innovation
Keyword Appraisal
Coping
Rage
Service failure
Q-Index Code C1
Q-Index Status Provisional Code
Institutional Status Non-UQ

Document type: Journal Article
Sub-type: Article (original research)
Collection: UQ Business School Publications
 
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