Evaluating the generalizability of the Organisational Constraints Analysis framework: a hospital bed management case study

Xiao, Tania and Sanderson, Penelope (2013) Evaluating the generalizability of the Organisational Constraints Analysis framework: a hospital bed management case study. Cognition, Technology and Work, 16 2: 229-246. doi:10.1007/s10111-013-0260-0

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Author Xiao, Tania
Sanderson, Penelope
Title Evaluating the generalizability of the Organisational Constraints Analysis framework: a hospital bed management case study
Journal name Cognition, Technology and Work   Check publisher's open access policy
ISSN 1435-5558
1435-5566
Publication date 2013-03-28
Year available 2013
Sub-type Article (original research)
DOI 10.1007/s10111-013-0260-0
Volume 16
Issue 2
Start page 229
End page 246
Total pages 18
Place of publication London, United Kingdom
Publisher Springer UK
Collection year 2014
Language eng
Formatted abstract
Cognitive Work Analysis (CWA) provides useful tools for analyzing and modeling work constraints that can inform the development of systems design requirements. However, it does not provide effective tools for analyzing and modeling organizational constraints that can inform the development of organizational design requirements. By integrating organizational theories with the CWA approach, we developed the Organizational Constraints Analysis framework, a formative approach to the analysis, modeling, and design of the organization of work. In this paper, we test the generalizability of the framework by using its two analytical templates—the Organizational Constraints model and Work Possibilities diagram—to analyze the hospital bed management work domain. The research findings suggest that the concepts, investigative probes, and notations from the analytical templates can be applied to complex work domains beyond those in which it was initially developed. We conclude with suggestions for how the Organizational Constraints Analysis framework can complement CWA methods by helping researchers and practitioners develop a broader organizational perspective on the constraints that drive how work can be done in organizations.
Keyword Cognitive Work Analysis
Organizational constraints
Temporal work
Systems design
Health care
Q-Index Code C1
Q-Index Status Confirmed Code
Institutional Status UQ
Additional Notes Published online: 28 March 2013

Document type: Journal Article
Sub-type: Article (original research)
Collections: Official 2014 Collection
School of Information Technology and Electrical Engineering Publications
School of Psychology Publications
 
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Citation counts: TR Web of Science Citation Count  Cited 1 times in Thomson Reuters Web of Science Article | Citations
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Created: Sun, 03 Nov 2013, 05:18:14 EST by Professor Penelope Sanderson on behalf of School of Psychology