Healthcare consumers' need for brain-injury services: the critical importance of timing in planning future services

O'Callaghan, Anna, McAllister, Lindy and Wilson, Linda (2012) Healthcare consumers' need for brain-injury services: the critical importance of timing in planning future services. Brain Impairment, 13 3: 316-332. doi:10.1017/BrImp.2012.26


Author O'Callaghan, Anna
McAllister, Lindy
Wilson, Linda
Title Healthcare consumers' need for brain-injury services: the critical importance of timing in planning future services
Journal name Brain Impairment   Check publisher's open access policy
ISSN 1443-9646
1839-5252
Publication date 2012-12
Year available 2012
Sub-type Article (original research)
DOI 10.1017/BrImp.2012.26
Volume 13
Issue 3
Start page 316
End page 332
Total pages 17
Place of publication Cambridge, United Kingdom
Publisher Cambridge University Press
Collection year 2013
Language eng
Formatted abstract
Developing an awareness of the preferences of healthcare consumers is essential
in determining the ‘reality’ of service provision, in planning the provision of
brain-injury services and in service evaluation. Consumers should be given the opportunity to express satisfaction or dissatisfaction with the services they receive,
offering their perceptions of barriers to service access, which could be removed
once known. This article presents narratives of the healthcare journeys of three
adults with a moderate to severe brain injury. The experiences of these participants
were elicited through in-depth interviews. The aim of this article is to convey how
the needs and experiences of adults with brain injury change throughout time,
affecting their ability to access care over time. Previous research by the authors
of this paper identified five factors that affect consumers’ experiences of care:
acceptance and readiness, support, advocacy, the right service at the right time
and mismatched expectations. The fluidity and interaction of these factors through
time is demonstrated in this article as facilitating and impeding access to services.
The implications for clinicians in considering these factors when planning services
for adults with moderate to severe brain injuries are explored.
Keyword Rehabilitation
Consumers' preferences
Best practice
Timing
Q-Index Code C1
Q-Index Status Confirmed Code
Institutional Status UQ

Document type: Journal Article
Sub-type: Article (original research)
Collections: Official 2013 Collection
School of Health and Rehabilitation Sciences Publications
 
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