Refusing to apologize can have psychological benefits (and we issue no mea culpa for this research finding)

Okimoto, Tyler G., Wenzel, Michael and Hedrick, Kyli (2013) Refusing to apologize can have psychological benefits (and we issue no mea culpa for this research finding). European Journal of Social Psychology, 43 1: 22-31. doi:10.1002/ejsp.1901


Author Okimoto, Tyler G.
Wenzel, Michael
Hedrick, Kyli
Title Refusing to apologize can have psychological benefits (and we issue no mea culpa for this research finding)
Journal name European Journal of Social Psychology   Check publisher's open access policy
ISSN 0046-2772
1099-0992
Publication date 2013-02
Year available 2012
Sub-type Article (original research)
DOI 10.1002/ejsp.1901
Volume 43
Issue 1
Start page 22
End page 31
Total pages 10
Place of publication Chichester, West Sussex, United Kingdom
Publisher John Wiley & Sons
Collection year 2013
Language eng
Abstract Despite an understanding of the perception and consequences of apologies for their recipients, little is known about the consequences of interpersonal apologies, or their denial, for the offending actor. In two empirical studies, we examined the unexplored psychological consequences that follow from a harm-doer's explicit refusal to apologize. Results showed that the act of refusing to apologize resulted in greater self-esteem than not refusing to apologize. Moreover, apology refusal also resulted in increased feelings of power/control and value integrity, both of which mediated the effect of refusal on self-esteem. These findings point to potential barriers to victim–offender reconciliation after an interpersonal harm, highlighting the need to better understand the psychology of harm-doers and their defensive behavior for self-focused motives.
Keyword Apology
Self-esteem
Refusal
Reconciliation
Q-Index Code C1
Q-Index Status Confirmed Code
Institutional Status UQ
Additional Notes Article first published online: 4 November 2012.

Document type: Journal Article
Sub-type: Article (original research)
Collections: Official 2013 Collection
UQ Business School Publications
 
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Created: Mon, 04 Feb 2013, 12:54:34 EST by Dr. Tyler G. Okimoto on behalf of UQ Business School