Generation Y employees: an examination of work attitude differences

Solnet, David, Kralj, Anna and Kandampully, Jay (2012) Generation Y employees: an examination of work attitude differences. The Journal of Applied Management and Entrepreneurship, 17 3: 36-54.

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Author Solnet, David
Kralj, Anna
Kandampully, Jay
Title Generation Y employees: an examination of work attitude differences
Journal name The Journal of Applied Management and Entrepreneurship   Check publisher's open access policy
ISSN 1077-1158
Publication date 2012-11-19
Sub-type Article (original research)
Volume 17
Issue 3
Start page 36
End page 54
Total pages 19
Place of publication Fort Lauderdale-Davie, United States
Publisher Nova Southeastern University, Wayne Huizenga Graduate School of Business and Entrepreneurship
Collection year 2013
Language eng
Abstract The service sector confronts a plethora of demographic realities. This paper hones in on one of these, that of generational challenges, to inform owners and managers of approaches to improve the attraction, motivation and retention of Gen Y employees. This paper provides an introductory overview of a large-scale study into generational differences in employee attitudes and reports on the preliminary data analysis of a survey of over 900 hospitality employees in Australia. A thorough literature review informed a survey which sought employee opinions on a range of attitudinal measures. A key finding from the data analysis is that Gen Y employees score lower on those measures where higher scores are seen more favorably (e.g., job satisfaction, engagement, commitment), while conversely, Gen Y employees display higher scores on the constructs that an organization would hope would be lower (e.g., turnover intentions). The paper concludes with eight specific workplace practice suggestions to managers regarding Gen Y and suggestions for future research.
Q-Index Code C1
Q-Index Status Confirmed Code
Institutional Status UQ

Document type: Journal Article
Sub-type: Article (original research)
Collections: Official 2013 Collection
UQ Business School Publications
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Created: Tue, 15 Jan 2013, 14:50:00 EST by Jane Malady on behalf of School of Tourism