Building better systems of care for aboriginal and Torres strait islander people: findings from the kanyini health systems assessment

Peiris, D., Brown, A., Howard, M., Rickards, B. A., Tonkin, A., Ring, I., Hayman, N. and Cass, A. (2012) Building better systems of care for aboriginal and Torres strait islander people: findings from the kanyini health systems assessment. BMC Health Services Research, 12 1: 369.1-369.15. doi:10.1186/1472-6963-12-369

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Author Peiris, D.
Brown, A.
Howard, M.
Rickards, B. A.
Tonkin, A.
Ring, I.
Hayman, N.
Cass, A.
Title Building better systems of care for aboriginal and Torres strait islander people: findings from the kanyini health systems assessment
Journal name BMC Health Services Research   Check publisher's open access policy
ISSN 1472-6963
Publication date 2012-01-01
Sub-type Article (original research)
DOI 10.1186/1472-6963-12-369
Open Access Status DOI
Volume 12
Issue 1
Start page 369.1
End page 369.15
Total pages 15
Place of publication London, England, U.K.
Publisher BioMed Central
Collection year 2013
Language eng
Formatted abstract
Background

Australian federal and jurisdictional governments are implementing ambitious policy initiatives intended to improve health care access and outcomes for Aboriginal and Torres Strait Islander people. In this qualitative study we explored Aboriginal Medical Service (AMS) staff views on factors needed to improve chronic care systems and assessed their relevance to the new policy environment.
Methods

Two theories informed the study: (1) ‘candidacy’, which explores “the ways in which people’s eligibility for care is jointly negotiated between individuals and health services”; and (2) kanyini or ‘holding’, a Central Australian philosophy which describes the principle and obligations of nurturing and protecting others. A structured health systems assessment, locally adapted from Chronic Care Model domains, was administered via group interviews with 37 health staff in six AMSs and one government Indigenous-led health service. Data were thematically analysed.
Results

Staff emphasised AMS health care was different to private general practices. Consistent with kanyini, community governance and leadership, community representation among staff, and commitment to community development were important organisational features to retain and nurture both staff and patients. This was undermined, however, by constant fear of government funding for AMSs being withheld. Staff resourcing, information systems and high-level leadership were perceived to be key drivers of health care quality. On-site specialist services, managed by AMS staff, were considered an enabling strategy to increase specialist access. Candidacy theory suggests the above factors influence whether a service is ‘tractable’ and ‘navigable’ to its users. Staff also described entrenched patient discrimination in hospitals and the need to expend considerable effort to reinstate care. This suggests that Aboriginal and Torres Strait Islander people are still constructed as ‘non-ideal users’ and are denied from being ‘held’ by hospital staff.
Conclusions

Some new policy initiatives (workforce capacity strengthening, improving chronic care delivery systems and increasing specialist access) have potential to address barriers highlighted in this study. Few of these initiatives, however, capitalise on the unique mechanisms by which AMSs ‘hold’ their users and enhance their candidacy to health care. Kanyini and candidacy are promising and complementary theories for conceptualising health care access and provide a potential framework for improving systems of care.
Q-Index Code C1
Q-Index Status Confirmed Code
Institutional Status UQ

Document type: Journal Article
Sub-type: Article (original research)
Collections: Official 2013 Collection
School of Medicine Publications
 
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Citation counts: TR Web of Science Citation Count  Cited 10 times in Thomson Reuters Web of Science Article | Citations
Scopus Citation Count Cited 13 times in Scopus Article | Citations
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Created: Wed, 09 Jan 2013, 20:27:24 EST by Matthew Lamb on behalf of School of Medicine