Using student-constructed cases to investigate crises

McDonald, Lynette M. (2013) Using student-constructed cases to investigate crises. Journal of Management Education, 37 1: 115-134. doi:10.1177/1052562912455521

Author McDonald, Lynette M.
Title Using student-constructed cases to investigate crises
Journal name Journal of Management Education   Check publisher's open access policy
ISSN 1052-5629
Publication date 2013-02
Year available 2012
Sub-type Article (original research)
DOI 10.1177/1052562912455521
Volume 37
Issue 1
Start page 115
End page 134
Total pages 20
Place of publication Thousand Oaks, CA, United States
Publisher Sage Publications
Collection year 2013
Language eng
Formatted abstract
This article outlines the development and application of a student-constructed and -evaluated crisis case study created for a master’s-level course in issues and crisis management. Its five learning objectives were that students (a) demonstrate an understanding of the theories of crisis management, establishing theory–practice linkages; (b) assess the effectiveness of an organization’s management of a crisis against industry best practice; (c) evaluate the effectiveness of the organization’s crisis communication strategies with diverse stakeholders; (d) discuss the organization’s ethical standards of practice during the crisis phases; and (e) make recommendations for improvement to the organization’s crisis management strategy. This exercise enables students to apply scholarship to examine crisis management, communication, and ethics in a student-selected crisis case in order to develop critical insights into thinking about and responding to crises.
Keyword Crisis management education
Case study assessment
Meaningful knowledge
Q-Index Code C1
Q-Index Status Confirmed Code
Institutional Status UQ
Additional Notes published online 30 August 2012

Document type: Journal Article
Sub-type: Article (original research)
Collections: Official 2013 Collection
School of Communication and Arts Publications
Version Filter Type
Citation counts: Scopus Citation Count Cited 3 times in Scopus Article | Citations
Google Scholar Search Google Scholar
Created: Sat, 15 Sep 2012, 13:55:33 EST by Dr Lyn Mcdonald on behalf of School of Journalism and Communication