Veterinary technology student perceptions of an experiential client interaction workshop: Enhanced self-awareness of professional communication skills

Schull, Daniel, Clarke, Patricia, Meehan, Michael and Barnes, Tamsin (2012) Veterinary technology student perceptions of an experiential client interaction workshop: Enhanced self-awareness of professional communication skills. The Veterinary Nurse, 3 5: 314-320.

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Author Schull, Daniel
Clarke, Patricia
Meehan, Michael
Barnes, Tamsin
Title Veterinary technology student perceptions of an experiential client interaction workshop: Enhanced self-awareness of professional communication skills
Journal name The Veterinary Nurse   Check publisher's open access policy
Publication date 2012-06-25
Sub-type Article
Volume number 3
Issue number 5
ISSN 2044-0065
Start page 314
End page 320
Total pages 7
Place of publication London, United Kingdom
Publisher MA Healthcare
Collection year 2013
Language eng
Abstract Effective communication skills are highly desirable attributes for veterinary support personnel. These skills can be developed through experiential learning activities. This study evaluated the impact of an experiential simulated client communication workshop on final year veterinary technology/veterinary nursing student perceptions of competence related to a variety of communication skills by administering a pre- and post-workshop questionnaire. In the workshop, students had the opportunity to interact with actors playing the roles of clients within the context of common veterinary practice scenarios. Each interaction was followed by personal reflection from the student and peer, actor and facilitator feedback based on a student-led agenda. Following completion, when compared with preworkshop responses, students were significantly more confident that they could utilize a range of professional and relationship-centred communication skills of relevance to veterinary practice. Almost all respondents indicated that the workshop was an enjoyable and valuable learning experience that helped to prepare them for the ‘real world’ following graduation. Results from this study may be of interest to institutions developing or enhancing strategies used for client communication skills training for veterinary support personnel.
Keyword Veterinary technology
Veterinary nurse
Communication
Client
Student
Experiential workshop
Q-Index Code C1
Q-Index Status Confirmed Code
Institutional Status UQ

 
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Created: Thu, 06 Sep 2012, 14:03:09 EST by Dr Tamsin Barnes on behalf of School of Veterinary Science