Taking transition into account: designing with pre-users of medical devices

Kelly, Janet and Matthews, Ben (2010). Taking transition into account: designing with pre-users of medical devices. In: Toni Robertson, Proceedings of the 11th Biennial Participatory Design Conference. 11th Biennial Participatory Design Conference (PDC'10), Sydney, Australia, (71-80). 29 November - 3 December 2010. doi:10.1145/1900441.1900452


Author Kelly, Janet
Matthews, Ben
Title of paper Taking transition into account: designing with pre-users of medical devices
Conference name 11th Biennial Participatory Design Conference (PDC'10)
Conference location Sydney, Australia
Conference dates 29 November - 3 December 2010
Proceedings title Proceedings of the 11th Biennial Participatory Design Conference
Journal name ACM International Conference Proceeding Series
Place of Publication New York, United States
Publisher ACM Press
Publication Year 2010
Sub-type Fully published paper
DOI 10.1145/1900441.1900452
Open Access Status
ISBN 9781450301312
Editor Toni Robertson
Start page 71
End page 80
Total pages 10
Language eng
Abstract/Summary Participation in design has typically focused on involving those who use, will use, or who represent the users of the products in development. In this paper we discuss our experiences designing with 'pre-users'---people who have a relationship to the technology other than as a user or potential user of the product. We present a case study that documents how we worked with pre-users of two different types of medical technologies: hearing aids and insulin injection devices. Pre-users are people who do not currently use these products, but who are in a life situation for which these technologies may be prescribed sometime in the future, judging by their current medical condition. This paper distinguishes pre-users from other types of users commonly involved in participatory design. We exemplify how they can contribute to design activities through the case. We discuss relevant methods for their involvement and list some of their contributions to design, concluding with a discussion of how the objectives of participation might need adjustment when involving pre-users in design processes.
Keyword Pre-user
Transition
Design
User participation
Q-Index Code E1
Q-Index Status Provisional Code
Institutional Status Non-UQ

 
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Created: Tue, 28 Aug 2012, 10:00:14 EST by Ben Matthews on behalf of School of Information Technol and Elec Engineering