Caring for refugees in primary care: Where to from here?

Farley, Rebecca, Kay, Margaret and Askew, Deborah (2011). Caring for refugees in primary care: Where to from here?. In: 2011 Primary Health Care Research Conference: Program and Abstracts. PHC Research Conference, Brisbane, Australia, (). 13th-15th July.

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Author Farley, Rebecca
Kay, Margaret
Askew, Deborah
Title of paper Caring for refugees in primary care: Where to from here?
Conference name PHC Research Conference
Conference location Brisbane, Australia
Conference dates 13th-15th July
Proceedings title 2011 Primary Health Care Research Conference: Program and Abstracts
Place of Publication Australia
Publisher Primary Health Care Research and Information Service
Publication Year 2011
Sub-type Poster
Language eng
Formatted Abstract/Summary
Aims and rationale/Objectives
In 2009, Refugee Health Queensland (RHQ) was established to offer a more coordinated approach to caring for newly arrived refugees by providing comprehensive health assessments prior to referral to local general practices. This study explored the barriers and enablers experienced by general practice in overcoming the complexity of managing the diverse needs of refugee patients.

Methods
This qualitative research project involved purposive sampling to identify six general practices with significant involvement in refugee care in Brisbane. Thirty-six providers including general practitioners, administrative staff and practice nurses participated in a combination of focus groups and interviews. Discussion focused on the barriers and enablers they experienced when caring for refugees.

Principal findings
The themes of communication, knowledge and systems emerged as an effective framework for capturing the factors that influence health care providers' ability to care for refugees. Barriers and enablers were inherent in each theme. Despite the significant gains made with the establishment of RHQ, barriers to effective health care provision still persist and many practitioners continue to feel isolated in their professional roles. Participants identified improved knowledge exchange and transfer regarding available resources through targeted education and training as a way to overcome barriers without significant changes to the current model.

Implications
Giving voice to their collective experiences, this project identifies the needs of health care providers and offers constructive guidance regarding the support required to deliver quality care to refugees, while also acknowledging the benefits of Queensland's current model of refugee health care.
Q-Index Code EX
Q-Index Status Provisional Code
Institutional Status UQ

Document type: Conference Paper
Collections: Temporary Review
School of Medicine Publications
 
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Created: Sat, 28 Jul 2012, 17:00:56 EST by Dr Margaret Kay on behalf of Discipline of General Practice