Trust, felt trust, and e-government adoption: a theoretical perspective

Dashti, Ali, Benbasat, Izak and Burton-Jones, Andrew (2010). Trust, felt trust, and e-government adoption: a theoretical perspective. In: Proceedings of the JAIS Theory Development Workshop 2010. JAIS 9th Theory Development Workshop 2010, St Louis, MI, USA, (1-39). 11 December, 2010.

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Author Dashti, Ali
Benbasat, Izak
Burton-Jones, Andrew
Title of paper Trust, felt trust, and e-government adoption: a theoretical perspective
Conference name JAIS 9th Theory Development Workshop 2010
Conference location St Louis, MI, USA
Conference dates 11 December, 2010
Convener Journal of Association for Information Systems (JAIS)
Proceedings title Proceedings of the JAIS Theory Development Workshop 2010
Journal name Sprouts: Working Papers on Information Systems
Place of Publication Cleveland, OH, United States
Publisher Weatherhead School of Management, Case Western Reserve University
Publication Year 2010
Sub-type Fully published paper
Open Access Status File (Publisher version)
ISSN 1535-6078
Volume 10
Issue 83
Start page 1
End page 39
Total pages 39
Language eng
Formatted Abstract/Summary
The level of trust citizens have in e-government has been proposed as an important impediment to increased utilization of e-government. Although there is a large amount of literature on online trust, the impact of felt trust - the feeling of being trusted - on the adoption of electronic business in general, or online government services in particular has never been investigated. This felt trust construct, which is new to the IS literature, has received the attention of scholars in other disciplines; their empirical works have shown that perceptions of felt trust lead to trust-related behavior and other considerations (e.g., satisfaction and loyalty). This article introduces felt trust as a construct to the IS community by extending traditional adoption models currently used in predicting adoption intentions.
Keyword Trust
Felt trust
Technology adoption
Q-Index Code C1
Q-Index Status Provisional Code
Institutional Status Non-UQ
Additional Notes Ancillary meeting at 2010 International Conference on Information Systems (ICIS 2010), St. Louis, December 12-15, 2010.

Document type: Conference Paper
Collection: UQ Business School Publications
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Created: Fri, 29 Jun 2012, 15:06:04 EST by Karen Morgan on behalf of UQ Business School