Modeling the user acceptance of e-mail

Hubona, Geoffrey S. and Burton-Jones, Andrew (2003). Modeling the user acceptance of e-mail. In: Proceedings of the 36th Annual Hawaii International Conference on System Sciences (HICSS'03). Hawaii International Conference on System Sciences (HICSS), Waikoloa, Hawaii, (). 6-9 January 2003. doi:10.1109/HICSS.2003.1173675


Author Hubona, Geoffrey S.
Burton-Jones, Andrew
Title of paper Modeling the user acceptance of e-mail
Conference name Hawaii International Conference on System Sciences (HICSS)
Conference location Waikoloa, Hawaii
Conference dates 6-9 January 2003
Proceedings title Proceedings of the 36th Annual Hawaii International Conference on System Sciences (HICSS'03)
Journal name Proceedings of the 36th Annual Hawaii International Conference on System Sciences, HICSS 2003
Place of Publication Piscataway, NJ, United States
Publisher IEEE
Publication Year 2003
Sub-type Fully published paper
DOI 10.1109/HICSS.2003.1173675
ISBN 0769518745
Total pages 10
Language eng
Abstract/Summary The technology acceptance model (TAM) predicts whether users will ultimately use software applications based upon causal relationships among belief and attitudinal constructs that influence usage behavior. Electronic mail, or email, is a collaborative technology available to virtually all members of an organization, and typically, there are alternative email applications available for use. This study applies TAM to assess the user acceptance and voluntary usage of a particular email application, cc:mail, in two different organizations. The results largely validate TAM, although the findings suggest that certain external variables, namely length of time since first use, and level of education, directly affect email usage behavior apart from their influence as mediated through the perceived usefulness (PU) and perceived ease of use (PEOU) constructs.
Q-Index Code E1
Q-Index Status Provisional Code
Institutional Status Non-UQ

Document type: Conference Paper
Collection: UQ Business School Publications
 
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Created: Fri, 29 Jun 2012, 22:05:13 EST by Karen Morgan on behalf of UQ Business School