Reconceptualizing system usage: An approach and empirical test

Burton-Jones, Andrew and Straub, Detmar W. (2006) Reconceptualizing system usage: An approach and empirical test. Information Systems Research, 17 3: 228-246. doi:10.1287/isre.1060.0096

Author Burton-Jones, Andrew
Straub, Detmar W.
Title Reconceptualizing system usage: An approach and empirical test
Journal name Information Systems Research   Check publisher's open access policy
ISSN 1047-7047
Publication date 2006-09
Sub-type Article (original research)
DOI 10.1287/isre.1060.0096
Volume 17
Issue 3
Start page 228
End page 246
Total pages 19
Place of publication Hanover, MD, United States
Publisher Institute for Operations Research and the Management Sciences (INFORMS)
Language eng
Formatted abstract
Although DeLone, McLean, and others insist that system usage is a key variable in information systems research, the system usage construct has received little theoretical scrutiny, boasts no widely accepted definition, and has been operationalized by a diverse set of unsystematized measures. In this article, we present a systematic approach for reconceptualizing the system usage construct in particular nomological contexts. Comprising two stages, definition and selection, the approach enables researchers to develop clear and valid measures of system usage for a given theoretical and substantive context. The definition stage requires that researchers define system usage and explicate its underlying assumptions. In the selection stage, we suggest that system usage be conceptualized in terms of its structure and function. The structure of system usage is tripartite, comprising a user, system, and task, and researchers need to justify which elements of usage are most relevant for their study. In terms of function, researchers should choose measures for each element (i.e., user, system, and/or task) that tie closely to the other constructs in the researcher's nomological network.

To provide evidence of the viability of the approach, we undertook an empirical investigation of the relationship between system usage and short-run task performance in cognitively engaging tasks. The results support the benefits of the approach and show how an inappropriate choice of usage measures can lead researchers to draw opposite conclusions in an empirical study. Together, the approach and the results of the empirical investigation suggest new directions for research into the nature of system usage, its antecedents, and its consequences.
Keyword System usage
Theoretical conceptualization
Q-Index Code C1
Q-Index Status Provisional Code
Institutional Status Non-UQ

Document type: Journal Article
Sub-type: Article (original research)
Collection: UQ Business School Publications
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Citation counts: TR Web of Science Citation Count  Cited 210 times in Thomson Reuters Web of Science Article | Citations
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Created: Fri, 29 Jun 2012, 09:59:49 EST by Karen Morgan on behalf of UQ Business School