Strategic planning and quality management at the University of Queensland Library

Croud, Jennifer, Lyons, Mary and Schmidt, Janine (2000). Strategic planning and quality management at the University of Queensland Library. In: Pacific Rim Conference, Hawaii, United States, (). 3-7 June 2000.

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Author Croud, Jennifer
Lyons, Mary
Schmidt, Janine
Title of paper Strategic planning and quality management at the University of Queensland Library
Conference name Pacific Rim Conference
Conference location Hawaii, United States
Conference dates 3-7 June 2000
Publication Year 2000
Sub-type Oral presentation
Language eng
Abstract/Summary This paper describes the University of Queensland Library’s strategic planning and quality management processes. Priority areas, benchmarking initiatives and performance measurement are discussed, as is the Annual Review, at which priority areas for address in the coming year are determined. One of the strengths of the Library’s quality program, through the planning process, is that new initiatives, once proven are then integrated into standard operating procedure. Both the staff and the Library benefit from this, and the Library’s culture is one of continuous improvement. The customer is the focus of all activities. Successful outcomes to which the strategic planning and quality processes have contributed are described.
Q-Index Code EX
Q-Index Status Provisional Code
Institutional Status Unknown

Document type: Conference Paper
Collection: University of Queensland Library Staff Publications and Presentations
 
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Created: Tue, 12 Jun 2012, 15:06:18 EST by Ms Lynette Adams on behalf of Scholarly Communication and Digitisation Service