The influence of perceived organizational support on engagement: A cross-generational investigation in the hospitality industry

Kralj, Anna L. and Solnet, David (2011). The influence of perceived organizational support on engagement: A cross-generational investigation in the hospitality industry. In: Amie Garret Grayson, Conference Proceedings: Hospitality and Tourism Education: From a Vision to an Icon. 9th APacCHRIE Conference 2011, Hong Kong, (1-9). 2-5 June 2011.

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iCHRIE_paper_2011_Kralj_Solnet.pdf Conference paper application/pdf 166.29KB 203
Author Kralj, Anna L.
Solnet, David
Title of paper The influence of perceived organizational support on engagement: A cross-generational investigation in the hospitality industry
Conference name 9th APacCHRIE Conference 2011
Conference location Hong Kong
Conference dates 2-5 June 2011
Convener Hong Kong Polytechnic University
Proceedings title Conference Proceedings: Hospitality and Tourism Education: From a Vision to an Icon
Place of Publication Amherst, MA, USA
Publisher ScholarWorks, UMass Amherst
Publication Year 2011
Sub-type Fully published paper
Open Access Status
Editor Amie Garret Grayson
Start page 1
End page 9
Total pages 9
Collection year 2012
Language eng
Abstract/Summary The entrance of Gen Y to the workforce has seemingly caused a profound challenge for hospitality employers. The purpose of this paper is to investigate the perceptions of engagement and perceived organizational support of Gen Y and non-Gen Y employees and to determine if significant differences exist in either the levels of, or the relationship between, the two constructs. Based on a survey of 914 hospitality employees, it is found that although Gen Y respondents have significantly less positive attitudes regarding their current work environment, the influence of POS on engagement is quite strong for all employees surveyed.
Keyword Generation Y
Employee engagement
Perceived organizational support
SEM
Q-Index Code E1
Q-Index Status Confirmed Code
Institutional Status UQ
Additional Notes "This Empirical Refereed Paper is brought to you for free and open access by the Hospitality & Tourism Management at ScholarWorks@UMass Amherst."

Document type: Conference Paper
Collections: Official 2012 Collection
UQ Business School Publications
 
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Created: Fri, 23 Mar 2012, 12:04:31 EST by Jane Malady on behalf of School of Tourism