A systematic framework of IT-enabled service research towards formulating research questions in IS realm

Wang, Yonggui, Xu, Dongming and Rohde, Fiona (2010). A systematic framework of IT-enabled service research towards formulating research questions in IS realm. In: PACIS 2010 Proceedings. 14th Pacific Asia Conference on Information Systems (PACIS 2010), Taipei, Taiwan, (178-189). 9 July 2010.

Author Wang, Yonggui
Xu, Dongming
Rohde, Fiona
Title of paper A systematic framework of IT-enabled service research towards formulating research questions in IS realm
Conference name 14th Pacific Asia Conference on Information Systems (PACIS 2010)
Conference location Taipei, Taiwan
Conference dates 9 July 2010
Proceedings title PACIS 2010 Proceedings
Journal name PACIS 2010 - 14th Pacific Asia Conference on Information Systems
Place of Publication AIS Electronic Library
Publisher Association for Information Systems (AIS)
Publication Year 2010
Sub-type Fully published paper
Start page 178
End page 189
Total pages 12
Language eng
Abstract/Summary In the past few years service computing has been gradually shaping a new Information Technology (IT) branch and shifting conventional paradigms of business practices and research. Such a transformation involving both technology and management issues, is triggering a hot discussion in the Information Systems (IS) community. Currently, however, little research is available to explore and identify the topics related to service research that IS researchers can undertake. As such, this paper proposes a systematic framework of IT-enabled service research with the purpose of discovering in what scenarios IS researchers can be involved. The developed framework, represented by a hierarchical model along with a relational model, is systematically derived from extant MIS literature using General System Theory (GST). In addition, how to deploy this framework in actual research is discussed from the perspective of formulating research questions. Validation of the framework is achieved by mapping the extant literature into the framework.
Keyword Service computing
Service management
IT-enabled service
Systems approach
Hierarchical model
Relational model
Research question
Q-Index Code E1
Q-Index Status Provisional Code
Institutional Status UQ
Additional Notes http://aisel.aisnet.org/pacis2010/68

Document type: Conference Paper
Collection: UQ Business School Publications
 
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Created: Thu, 22 Mar 2012, 14:02:21 EST by Mr Yong Gui Wang on behalf of UQ Business School