Characteristics of age-friendly bus information

Broome, Kieran, Worrall, Linda, Fleming, Jennifer and Boldy, Duncan (2011) Characteristics of age-friendly bus information. Journal of Public Transportation, 14 4: 43-61.

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Author Broome, Kieran
Worrall, Linda
Fleming, Jennifer
Boldy, Duncan
Title Characteristics of age-friendly bus information
Journal name Journal of Public Transportation   Check publisher's open access policy
ISSN 1077-291X
Publication date 2011
Sub-type Article (original research)
Open Access Status File (Publisher version)
Volume 14
Issue 4
Start page 43
End page 61
Total pages 19
Place of publication Tampa, FL, U.S.A.
Publisher University of South Florida
Collection year 2012
Language eng
Formatted abstract
Bus information is an important element to consider when developing and implementing age-friendly bus systems. Little is known regarding the bus information needs and preferences of older people. This study aims to illuminate characteristics of age-friendly bus information. Participant observations with stimulated recall interviews (n=40) were used to identify older peoples’ (age 60 and over) perspectives on bus information. The data were analyzed using qualitative content analysis. A printed information location checklist also was conducted. Categorical analysis identified that older people used a variety of information sources including printed information, telephone, Internet, bus drivers, word of mouth, and experience. Positive and negative characteristics of each source were identified. Older people also required a range of levels of information complexity. Popular locations for sourcing printed information included post offices, news agents, tourist information centers, and libraries. Transport providers and policy makers should consider the needs and preferences of older people when providing bus information. Effective information provision requires a range of media, covering a broad spectrum of information complexity and through a variety of locations.
Q-Index Code C1
Q-Index Status Confirmed Code
Institutional Status UQ
Additional Notes This study forms part of a project supported by the Australian Research Council, Queensland Transport, and the Queensland Department of Communities, which aims to establish processes for creating, implementing, and evaluating age-friendly guidelines using the case study of public buses.

Document type: Journal Article
Sub-type: Article (original research)
Collections: Official 2012 Collection
School of Health and Rehabilitation Sciences Publications
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Citation counts: TR Web of Science Citation Count  Cited 2 times in Thomson Reuters Web of Science Article | Citations
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Created: Tue, 13 Mar 2012, 19:59:43 EST by Dr Jennifer Fleming on behalf of School of Health & Rehabilitation Sciences