Communication accommodation and managing musculoskeletal disorders: Doctors’ and patients’ perspectives

Baker, Susan C., Gallois, Cindy, Driedger, S. Michelle and Santesso, Nancy (2011) Communication accommodation and managing musculoskeletal disorders: Doctors’ and patients’ perspectives. Health Communication, 26 4: 379-388. doi:10.1080/10410236.2010.551583

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Author Baker, Susan C.
Gallois, Cindy
Driedger, S. Michelle
Santesso, Nancy
Title Communication accommodation and managing musculoskeletal disorders: Doctors’ and patients’ perspectives
Language of Title eng
Journal name Health Communication   Check publisher's open access policy
Language of Journal Name eng
ISSN 1041-0236
1532-7027
Publication date 2011
Sub-type Article (original research)
DOI 10.1080/10410236.2010.551583
Open Access Status
Volume 26
Issue 4
Start page 379
End page 388
Total pages 10
Place of publication Philadelphia, United States
Publisher Routledge
Collection year 2012
Language eng
Abstract This study examined the ways in which health care providers (general practitioners and specialists) and patients communicate with each other about managing musculoskeletal (MSK) disorders, a major cause of long-term pain and physical disability. In managing their illness, patients must interact closely with health care providers, who play a large role in transferring knowledge to them. In-depth interviews with patients, general practitioners, and specialist rheumatologists in Australia and Canada were analyzed using Leximancer (a text-mining tool). Results indicated that, in their communication, doctors subtly emphasized accepting and adjusting to the illness (“new normal”), whereas patients emphasized pain relief and getting “back to normal.” These results suggest that doctors and patients should accommodate in their communication across subtle and often unexpressed differences in the priorities of provider and patient, or they are likely to be at cross purposes and thus less effective.
Q-Index Code C1
Q-Index Status Confirmed Code
Institutional Status UQ

Document type: Journal Article
Sub-type: Article (original research)
Collections: Official 2012 Collection
School of Psychology Publications
 
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Citation counts: TR Web of Science Citation Count  Cited 16 times in Thomson Reuters Web of Science Article | Citations
Scopus Citation Count Cited 19 times in Scopus Article | Citations
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Created: Wed, 29 Feb 2012, 10:53:20 EST by Professor Cindy Gallois on behalf of Faculty of Social & Behavioural Sciences