Generational differences in work attitudes: Evidence from the hospitality industry

Solnet, David and Kralj, Anna (2011) Generational differences in work attitudes: Evidence from the hospitality industry. Florida International University Hospitality Review, 29 2: 37-54.

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Author Solnet, David
Kralj, Anna
Title Generational differences in work attitudes: Evidence from the hospitality industry
Journal name Florida International University Hospitality Review   Check publisher's open access policy
ISSN 0739-7011
Publication date 2011-10-12
Sub-type Article (original research)
Open Access Status
Volume 29
Issue 2
Start page 37
End page 54
Total pages 18
Place of publication Miami, FL, United States
Publisher Florida International University
Collection year 2012
Language eng
Abstract Our understanding of employee attitudes and their impact on business outcomes has been further complicated in recent years by the newest cohort of service workers. Known as Generation Y (Gen Y), they appear to approach employment in a manner different to that of their predecessors. A review of the academic literature reveals little empirical evidence to support an appropriate understanding of the impact of such difference. This paper provides an overview of a large-scale study into generational differences in employee attitudes and reports on the preliminary data analysis of a survey of over 900 hospitality employees. The most important initial finding from the data analysis is that, on the whole, Gen Y employees have lower scores on those constructs that an organization should be attempting to maximize. Non-Gen Y employees are more satisfied with their jobs, more engaged and more affectively committed to the organization they work for than their Gen Y counterparts, amongst a range of other important constructs. Conversely, Gen Y employees display higher scores on the constructs that an organization would want to minimize in its staff. Gen Y employees are more likely to be planning to quit their jobs, are more likely to perform poorly if their co-workers are doing so, and are also more likely to switch jobs for no particular reason. The discussion covers implications for management as well as directions for future research.
Keyword Generation Y
Employee attitudes
Human resources
Q-Index Code C1
Q-Index Status Confirmed Code
Institutional Status UQ

Document type: Journal Article
Sub-type: Article (original research)
Collections: Official 2012 Collection
UQ Business School Publications
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Created: Thu, 09 Feb 2012, 16:21:57 EST by Jane Malady on behalf of School of Tourism