Learning from failure: A case study of adopting radio frequency identification technology in library services

So, Stuart C. K. and Liu, John J. (2007) Learning from failure: A case study of adopting radio frequency identification technology in library services. International Journal of Technology Intelligence and Planning, 3 1: 75-95. doi:10.1504/IJTIP.2007.013039


Author So, Stuart C. K.
Liu, John J.
Title Learning from failure: A case study of adopting radio frequency identification technology in library services
Journal name International Journal of Technology Intelligence and Planning   Check publisher's open access policy
ISSN 1740-2840
1740-2832
Publication date 2007
Sub-type Article (original research)
DOI 10.1504/IJTIP.2007.013039
Volume 3
Issue 1
Start page 75
End page 95
Total pages 21
Place of publication Geneva, Switzerland
Publisher Inderscience Publishers
Language eng
Abstract One of the biggest myths about technology is the idea that any company can easily embrace it and comfortably expect results. However, successful implementation of a technology for an organisation depends on many factors and organisation readiness is most important. The readiness of strategy, people, process and system maturity should be assured for implementing the technology successfully. Radio Frequency Identification (RFID), an automatic identification technology that aims at enhancing customer experience and improving operation efficiency, is now widely used in many business sectors. It is not uncommon that problems, such as privacy issues in handling customer information and changes in workflow, appear in various RFID applications. This article attempts to give a brief introduction to this technology, highlight possible issues in its implementation and develop strategies to tackle the problems. A case study is presented, analysing the organisation's readiness for adopting RFID technology in a medium-sized library. Future improvement is proposed through learning from implementation failure.
Keyword e-library
Integrated library systems
ILS
Library management systems
Q-Index Code C1
Q-Index Status Provisional Code
Institutional Status Non-UQ

Document type: Journal Article
Sub-type: Article (original research)
Collections: ERA 2012 Admin Only
UQ Business School Publications
 
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Created: Tue, 07 Feb 2012, 13:23:03 EST by Karen Morgan on behalf of UQ Business School