Online work: Managing conflict and emotions for performance in virtual teams

Ayoko, Oluremi B., Konrad, Alison M. and Boyle, Maree V. (2012) Online work: Managing conflict and emotions for performance in virtual teams. European Management Journal, 30 2: 156-174. doi:10.1016/j.emj.2011.10.001

Author Ayoko, Oluremi B.
Konrad, Alison M.
Boyle, Maree V.
Title Online work: Managing conflict and emotions for performance in virtual teams
Journal name European Management Journal   Check publisher's open access policy
ISSN 0263-2373
Publication date 2012-04
Year available 2011
Sub-type Article (original research)
DOI 10.1016/j.emj.2011.10.001
Volume 30
Issue 2
Start page 156
End page 174
Total pages 19
Place of publication Oxford, United Kingdom
Publisher Pergamon
Collection year 2012
Language eng
Abstract This qualitative study captures the development of conflicts and emotions in virtual teams (VTs) and identifies strategies for preventing escalation of affective conflict to enhance VT performance. Participants were 45 university students organized into eight VTs for a class project. All communication regarding the project was virtual, and the primary data for the study consisted of the verbatim transcripts of 100% of the VT communications. Thematic analysis not only revealed the triggers of conflicts and its associated emotionality in a virtual environment but also the use of emotional regulation and feedback seeking behaviors to manage conflict and negative emotions. Integrating insights from this research with affective events theory, emotional regulation theory and theories of workplace conflict, we create a model for future research regarding the management of emotional reactions to conflict in virtual teams.
Keyword Conflict
Conflict management
Emotional regulation
Q-Index Code C1
Q-Index Status Confirmed Code
Institutional Status UQ
Additional Notes Available online 16 December 2011

Document type: Journal Article
Sub-type: Article (original research)
Collections: Official 2012 Collection
UQ Business School Publications
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Citation counts: TR Web of Science Citation Count  Cited 10 times in Thomson Reuters Web of Science Article | Citations
Scopus Citation Count Cited 19 times in Scopus Article | Citations
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Created: Tue, 24 Jan 2012, 14:40:58 EST by Karen Morgan on behalf of UQ Business School