Knowledge management: The missing link in DMO crisis management?

Blackman, Deborah, Kennedy, Monica and Ritchie, Brent (2011) Knowledge management: The missing link in DMO crisis management?. Current Issues in Tourism, 14 4: 337-354. doi:10.1080/13683500.2010.489637

Author Blackman, Deborah
Kennedy, Monica
Ritchie, Brent
Title Knowledge management: The missing link in DMO crisis management?
Journal name Current Issues in Tourism   Check publisher's open access policy
ISSN 1368-3500
Publication date 2011-05
Year available 2010
Sub-type Article (original research)
DOI 10.1080/13683500.2010.489637
Volume 14
Issue 4
Start page 337
End page 354
Total pages 18
Place of publication Abingdon, Oxon, United Kingdom
Publisher Routledge
Collection year 2012
Language eng
Abstract Despite some recognition of the role of destination marketing organisations (DMOs) in crisis management, limited attention has focused on the role of DMOs in crisis events, and in particular their role in managing knowledge across diverse stakeholder groups and domains. This theoretical paper attempts to address this deficiency by synthesising knowledge management and tourism crisis management literature, to outline the potential role of DMOs in managing knowledge across boundaries during crises. Carlile's [(2004). Transferring, translating, and transforming: An integrative framework for managing knowledge across boundaries. Organization Science, 15(5), 555-568] work on boundary spanning is used to consider potential organisational and management issues for DMOs dealing with crisis events and how they should be managed. This paper argues that because of the role and nature of DMOs, they should play an important role as knowledge spanners/brokers to transfer, translate and transform knowledge to stakeholders. The paper concludes with future research avenues related to knowledge management, DMOs and crises.
Keyword Boundary spanning
Knowledge management
Q-Index Code C1
Q-Index Status Confirmed Code
Institutional Status UQ

Document type: Journal Article
Sub-type: Article (original research)
Collections: Official 2012 Collection
UQ Business School Publications
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Citation counts: TR Web of Science Citation Count  Cited 11 times in Thomson Reuters Web of Science Article | Citations
Scopus Citation Count Cited 12 times in Scopus Article | Citations
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Created: Wed, 07 Dec 2011, 16:49:36 EST by Jane Malady on behalf of School of Tourism