Proactive crisis planning: lessons for the accommodation industry

Ritchie, Brent W., Bentley, Guy, Krouth, Thomas and Wang, Jie (2011) Proactive crisis planning: lessons for the accommodation industry. Scandinavian Journal of Hospitality and Tourism, 11 3: 367-386. doi:10.1080/15022250.2011.600591

Author Ritchie, Brent W.
Bentley, Guy
Krouth, Thomas
Wang, Jie
Title Proactive crisis planning: lessons for the accommodation industry
Journal name Scandinavian Journal of Hospitality and Tourism   Check publisher's open access policy
ISSN 1502-2250
Publication date 2011-10
Sub-type Article (original research)
DOI 10.1080/15022250.2011.600591
Volume 11
Issue 3
Start page 367
End page 386
Total pages 20
Place of publication Abingdon, Oxon, United Kingdom
Publisher Routledge
Collection year 2012
Language eng
Abstract Crisis planning is an important strategy in turbulent times, and particularly important for industries such as tourism which may be prone to a range of external and internal risks, crises and disasters. Despite the importance of the accommodation industry to tourism, a lack of research has explored accommodation crisis management. Most of the studies in this industry are concerned with crisis response or recovery rather than proactive crisis planning and follow a descriptive case study research design. A quantitative survey approach was used in this study to evaluate the current level of crisis planning and crisis preparedness within the Australian accommodation industry. This study also examined the relationship between organisational factors (type, size and age), crisis planning and crisis preparedness. In the sample of 386 managers surveyed, three quarters of respondents indicated that their organisations had undertaken crisis planning activities in the past 6 months. This study found strong support for the hypotheses that organisational type and organisation size had an impact on the implementation of crisis planning and the perceived level of crisis preparedness. It also found support for the hypothesis that increasing organisational age was associated with increasing crisis planning implementation; however, increasing age was not associated with increasing crisis preparedness. Data on these relationships were useful in determining which factors influence accommodation crisis planning and offered suggestions for accommodation operators interested in increasing their crisis preparedness
Keyword Australia
Crisis planning
Management strategy
The accommodation industry
Q-Index Code C1
Q-Index Status Confirmed Code
Institutional Status UQ

Document type: Journal Article
Sub-type: Article (original research)
Collections: Official 2012 Collection
UQ Business School Publications
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Citation counts: TR Web of Science Citation Count  Cited 11 times in Thomson Reuters Web of Science Article | Citations
Scopus Citation Count Cited 8 times in Scopus Article | Citations
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Created: Wed, 07 Dec 2011, 16:45:51 EST by Jane Malady on behalf of School of Tourism