Applications of data envelopment analysis in the service sector

Avkiran, Necmi K. (2011). Applications of data envelopment analysis in the service sector. In William W. Cooper, Lawrence M. Seiford, Joe Zhu, Frederick S. Hillier and Camille C. Price (Ed.), Handbook on Data Envelopment Analysis 2nd ed. (pp. 403-443) Dordrecht, Netherlands: Springer Netherlands. doi:10.1007/978-1-4419-6151-8_15

Attached Files (Some files may be inaccessible until you login with your UQ eSpace credentials)
Name Description MIMEType Size Downloads

Author Avkiran, Necmi K.
Title of chapter Applications of data envelopment analysis in the service sector
Title of book Handbook on Data Envelopment Analysis
Place of Publication Dordrecht, Netherlands
Publisher Springer Netherlands
Publication Year 2011
Sub-type Research book chapter (original research)
DOI 10.1007/978-1-4419-6151-8_15
Open Access Status
Series International Series in Operations Research & Management Science
Edition 2nd
ISBN 9781441961501
ISSN 0884-8289
Editor William W. Cooper
Lawrence M. Seiford
Joe Zhu
Frederick S. Hillier
Camille C. Price
Volume number 164
Chapter number 15
Start page 403
End page 443
Total pages 41
Total chapters 16
Collection year 2012
Language eng
Formatted Abstract/Summary
The service sector holds substantial challenges for productivity analysis because most service delivery is often heterogeneous, simultaneous, intangible, and perishable. Nevertheless, the prospects for future studies are promising as we gently push the data envelopment analysis research envelope by using more innovative research designs that may include synergistic partnerships with other methods and disciplines, as well as delve deeper into the sub-DMU network of organizations. This chapter is dedicated to providing a selection of applications in the service sector with a focus on building a conceptual framework, research design, and interpreting results. Given the expanding share of the service sector in gross domestic products of many countries, the twenty-first century will continue to provide fertile grounds for research in the service sector.
Keyword Universities
Real estate agents
Commercial banks
Technical and scale inefficiencies
Profitability versus inefficiency
Network DEA
Q-Index Code B1
Q-Index Status Confirmed Code
Institutional Status UQ

Document type: Book Chapter
Collections: Official 2012 Collection
UQ Business School Publications
Version Filter Type
Citation counts: Scopus Citation Count Cited 0 times in Scopus Article
Google Scholar Search Google Scholar
Created: Thu, 27 Oct 2011, 13:07:49 EST by Dr Necmi Avkiran on behalf of UQ Business School