Reconceptualizing professional service firm innovation capability: Scale development

Hogan, Suellen J., Soutar, Geoffrey, N., McColl-Kennedy, Janet R. and Sweeney, Jillian C. (2011) Reconceptualizing professional service firm innovation capability: Scale development. Industrial Marketing Management, 40 8: 1264-1273. doi:10.1016/j.indmarman.2011.10.002

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Author Hogan, Suellen J.
Soutar, Geoffrey, N.
McColl-Kennedy, Janet R.
Sweeney, Jillian C.
Title Reconceptualizing professional service firm innovation capability: Scale development
Journal name Industrial Marketing Management   Check publisher's open access policy
ISSN 0019-8501
Publication date 2011-11
Sub-type Article (original research)
DOI 10.1016/j.indmarman.2011.10.002
Open Access Status File (Author Post-print)
Volume 40
Issue 8
Start page 1264
End page 1273
Total pages 10
Place of publication New York, NY, United States
Publisher Elsevier
Collection year 2012
Language eng
Abstract Building on capability theory, this paper presents a reconceptualization of the innovation capability construct within a knowledge-intensive service context, specifically, professional service firms (PSFs). Employing a rigorous multi-stage scale development process we interviewed 37 participants and surveyed 463 respondents across a wide range of PSFs including lawyers, accountants, consulting engineers and management consultants. The results of exploratory and confirmatory factor analyses highlight the multi-dimensional nature of innovation capability within this context. Three dimensions were identified: client-focused, marketing focused, and technology-focused innovation capability. We provide evidence of face validity, content validity, convergent and discriminant validity, nomological validity and reliability of our scale. Our scale offers a new way to measure innovation capability within PSFs and highlights the need to move beyond the narrow manufacturing mind-set focus of prior innovation research. Implications for theory and practice are discussed.
Q-Index Code C1
Q-Index Status Confirmed Code
Institutional Status UQ
Additional Notes Available online 22 October 2011

Document type: Journal Article
Sub-type: Article (original research)
Collections: Official 2012 Collection
UQ Business School Publications
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Citation counts: TR Web of Science Citation Count  Cited 16 times in Thomson Reuters Web of Science Article | Citations
Scopus Citation Count Cited 27 times in Scopus Article | Citations
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Created: Wed, 26 Oct 2011, 09:13:35 EST by Karen Morgan on behalf of UQ Business School