Constant connectivity: Rethinking interruptions at work

Wajcman, Judy and Rose, Emily (2011) Constant connectivity: Rethinking interruptions at work. Organization Studies, 32 7: 941-961.


Author Wajcman, Judy
Rose, Emily
Title Constant connectivity: Rethinking interruptions at work
Journal name Organization Studies   Check publisher's open access policy
ISSN 0170-8406
1741-3044
Publication date 2011-07
Sub-type Article (original research)
DOI 10.1177/0170840611410829
Volume 32
Issue 7
Start page 941
End page 961
Total pages 21
Place of publication London, United Kingdom
Publisher Sage
Collection year 2012
Language eng
Abstract While the subject of interruptions has received considerable attention among organizational researchers, the pervasive presence of information and communication technologies has not been adequately conceptualized. Here we consider the way knowledge workers interact with these technologies. We present fine-grained data that reveal the crucial role of mediated communication in the fragmentation of the working day. These mediated interactions, which are both frequent and short, have been commonly viewed as interruptions — as if the issue is the frequency of these single, isolated events. In contrast, we argue that knowledge workers inhabit an environment where communication technologies are ubiquitous, presenting simultaneous, multiple and ever-present calls on their attention. Such a framing employs a sociomaterial approach which reveals how contemporary knowledge work is itself a complex entanglement of social practices and the materiality of technical artefacts. Our findings show that employees engage in new work strategies as they negotiate the constant connectivity of communication media.
Q-Index Code C1
Q-Index Status Confirmed Code
Institutional Status UQ

Document type: Journal Article
Sub-type: Article (original research)
Collections: Institute for Social Science Research - Publications
Official 2012 Collection
 
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Citation counts: TR Web of Science Citation Count  Cited 11 times in Thomson Reuters Web of Science Article | Citations
Scopus Citation Count Cited 22 times in Scopus Article | Citations
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Created: Tue, 25 Oct 2011, 13:33:21 EST by Emily Rose on behalf of ISSR - Research Groups