Building and repairing organizational trust

Dietz, Graham and Gillespie, Nicole Building and repairing organizational trust. London, U.K.: Institute of Business Ethics, 2011.

Author Dietz, Graham
Gillespie, Nicole
Title Building and repairing organizational trust
Place of Publication London, U.K.
Publisher Institute of Business Ethics
Publication year 2011
Sub-type Research book (original research)
ISBN 9780956218384
Language eng
Total number of pages 68
Collection year 2012
Year available 2011
Formatted Abstract/Summary
Living up to principles of trustworthy organisational conduct is a formidable challenge. Getting it wrong can damage stakeholders’ trust, including that of employees, and also undermine the reputation of the organisation. Understanding and managing trust – how it is built, supported and recovered – is a critical competency for any organisation, and particularly for those that take their ethical values and commitments seriously.

If an organisation aspires to be considered as one that takes ethics seriously, it will need to be trustworthy and to foster trustworthiness in the workplace. It will also need to work on embedding ethical values. The two go hand in hand.

A trustworthy organisation is one that operates effectively (i.e. ability), acts with due concern for the interests of its stakeholders (i.e. benevolence), and conducts itself according to principles of honesty and fairness (i.e. integrity). The parallels with ethical standards are clear.

This report will show how trust and ethics complement each other, and how a better understanding of what drives trust and trustworthiness can help reinforce an organisation’s aspirations for an ethical corporate culture.
Q-Index Code AX
Q-Index Status Confirmed Code
Institutional Status UQ

Document type: Book
Collections: Non HERDC
UQ Business School Publications
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Created: Mon, 17 Oct 2011, 13:26:56 EST by Ms Nicole Gillespie on behalf of UQ Business School