Computer based information systems and human service organizations: Emerging problems and future possibilities

Gillingham, Philip (2011) Computer based information systems and human service organizations: Emerging problems and future possibilities. Australian Social Work, 64 3: 299-312. doi:10.1080/0312407X.2010.524705


Author Gillingham, Philip
Title Computer based information systems and human service organizations: Emerging problems and future possibilities
Journal name Australian Social Work   Check publisher's open access policy
ISSN 0312-407X
1447-0748
Publication date 2011-09
Sub-type Article (original research)
DOI 10.1080/0312407X.2010.524705
Volume 64
Issue 3
Start page 299
End page 312
Total pages 14
Place of publication Melbourne, Vic, Australia
Publisher Routledge
Collection year 2012
Language eng
Abstract Computer-based information systems (IS) have been implemented in human service organisations over the last 30 years in the belief that new forms of technology will make the delivery of services more efficient in a number of ways. However, research is emerging that demonstrates that current systems may have unforeseen and unintended consequences for human services practice and may actually impede the delivery of services. In this article, this research is explored and related to examples of problems with information systems drawn from the Australian context to suggest that different forms of IS need to be developed for use in human service organisations. It is proposed that an ethnographic approach to research that focuses on the interactions between individual users in different parts of the organisation and which captures the organisational and social context for these interactions may provide insights to guide the future design of IS.
Keyword Child protection
Information systems
Technology
Human service organisations
Q-Index Code C1
Q-Index Status Confirmed Code
Institutional Status Non-UQ

Document type: Journal Article
Sub-type: Article (original research)
Collections: Non HERDC
School of Nursing, Midwifery and Social Work Publications
 
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Citation counts: TR Web of Science Citation Count  Cited 14 times in Thomson Reuters Web of Science Article | Citations
Scopus Citation Count Cited 21 times in Scopus Article | Citations
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Created: Tue, 27 Sep 2011, 19:01:40 EST by Philip Gillingham on behalf of School of Social Work and Human Services