Social performance indicators at the Collahuasi copper mine, Northern Chile

Franks, Daniel M., Malhue Gonzalez, Luciano, Acuña Maturana, Mauricio, Araya Canelo, Katherine and Freiburghaus, Christine (2011). Social performance indicators at the Collahuasi copper mine, Northern Chile. In: David Brereton, Dante Pesce and Ximena Abogabir, Proceedings of the First International Seminar on Social Responsiblity in Mining. First International Seminar on Social Responsibility in Mining, Santiago, Chile, (1-7). 19 - 21 October 2011.

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Name Description MIMEType Size Downloads
Author Franks, Daniel M.
Malhue Gonzalez, Luciano
Acuña Maturana, Mauricio
Araya Canelo, Katherine
Freiburghaus, Christine
Title of paper Social performance indicators at the Collahuasi copper mine, Northern Chile
Conference Paper Type Fully Published Paper
Conference name First International Seminar on Social Responsibility in Mining
Conference location Santiago, Chile
Conference dates 19 - 21 October 2011
Proceedings title Proceedings of the First International Seminar on Social Responsiblity in Mining
Editor David Brereton
Dante Pesce
Ximena Abogabir
Place published Santiago, Chile
Publisher SRMinning
Publication date 2011
Start page 1
End page 7
Total pages 7
Collection year 2012
Language eng
Abstract/Summary Increased public scrutiny and expectations have encouraged many mining operations to draw on specialist skills from the communication and social sciences to help improve social performance. Community relations has emerged as a means to improve company responsiveness, with practitioners focused on resolving real and perceived community concerns, impacts and risks: their work emphasises dialogue, improved understanding and stronger relationships with stakeholders, but importantly also the need to drive organisational change within corporations to improve practice. This paper reports on the strengthening of community relations approaches at the Collahuasi copper mine, Northern Chile. In particular, the paper outlines the development of a set of key performance indicators to track the social performance of the programmes and activities of the community relations team. Indicator categories include: community perception, community engagement, community complaints, social programme spending, social programme evaluations, management system compliance and data on programme outputs. Indicators are illustrated with data for the 2010 period. The indicators provide an important means to consider progress over time and to target areas to improve practices and programmes.
Q-Index Code E1
Q-Index Status Confirmed Code
Institutional Status UQ
Additional Notes Printed in English, 179 pages. Includes book of abstracts + CD-ROM of complete articles. Price: USD $91.00 / CLP $41.000

Document type: Conference Paper
Sub-type: Fully Published Paper
Collections: Centre for Social Responsibility in Mining Publications
Official 2012 Collection
 
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Created: Fri, 16 Sep 2011, 14:22:49 EST by Dr Daniel Franks on behalf of Centre for Social Responsibility in Mining