Burnout and perceived organisational support among frontline hospitality employees

Walters, Gabrielle and Raybould, Mike (2007) Burnout and perceived organisational support among frontline hospitality employees. Journal of Hospitality and Tourism Management, 14 2: 144-156.

Author Walters, Gabrielle
Raybould, Mike
Title Burnout and perceived organisational support among frontline hospitality employees
Journal name Journal of Hospitality and Tourism Management   Check publisher's open access policy
ISSN 1447-6770
Publication date 2007
Sub-type Article (original research)
Volume 14
Issue 2
Start page 144
End page 156
Total pages 13
Place of publication Bowen Hills, Qld., Australia
Publisher Australian Academic Press
Language eng
Abstract This article describes research designed to investigate the relationship between burnout and perceived organisational support (POS) among front-line hospitality employees. Three hundred front-line employees of a multisite hospitality firm were surveyed using an instrument comprising the general survey version of the Maslach Burnout Inventory and the 17-item version of the Survey of Perceived Organisational Support (POS). Significant relationships were found between POS and each of the three burnout dimensions of exhaustion, cynicism and personal efficacy. The findings of this study contribute to the existing academic literature and provide hospitality managers with a better understanding of the factors that contribute to the problem of front-line employee turnover.
Q-Index Code C1
Q-Index Status Provisional Code
Institutional Status Unknown

Document type: Journal Article
Sub-type: Article (original research)
Collection: UQ Business School Publications
 
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Created: Thu, 09 Jun 2011, 15:21:05 EST by Dr Gabby Walters on behalf of School of Tourism