Benchmarking, usable knowledge and tourist attractions

Pearce, Philip and Benckendorff, Pierre (2006) Benchmarking, usable knowledge and tourist attractions. Journal of Quality Assurance in Hospitality and Tourism, 7 1-2: 29-52. doi:10.1300/J162v07n01_03

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Author Pearce, Philip
Benckendorff, Pierre
Title Benchmarking, usable knowledge and tourist attractions
Journal name Journal of Quality Assurance in Hospitality and Tourism   Check publisher's open access policy
ISSN 1528-008X
Publication date 2006
Sub-type Article (original research)
DOI 10.1300/J162v07n01_03
Open Access Status File (Author Post-print)
Volume 7
Issue 1-2
Start page 29
End page 52
Total pages 24
Place of publication Philadelphia, PA, United States
Publisher Routledge
Language eng
Abstract The article considers the special needs of the attractions sector for comparative and comprehensive information on parallel operations. It defines and articulates four kinds of benchmarking and explores the potential of this empirical approach to knowledge acquisition. Some comparisons and a synthesis of benchmarking studies from the hotel sector, from tour operators and from the national park management world are included in the conceptual appraisal of the benchmarking approach. The study seeks to apply and illustrate the benchmarking approach to tourist attractions. A large scale survey study of Australian tourist attractions considers the value of 15 indicators and illustrates how they provide contrasts among different kinds of attractions. The research presented also provides examples of easy access graphical information as an illustration of research findings and acts as an exemplar of the knowledge communication process. Important distinctions are drawn between knowledge generated by analysts and knowledge fitting the needs of managers. Copyright © by The Haworth Press, Inc. All rights reserved.
Keyword Australia
Knowledge management
Q-Index Code C1
Q-Index Status Provisional Code
Institutional Status Unknown

Document type: Journal Article
Sub-type: Article (original research)
Collection: UQ Business School Publications
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Citation counts: Scopus Citation Count Cited 13 times in Scopus Article | Citations
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Created: Wed, 04 May 2011, 09:00:00 EST by Dr Pierre Benckendorff on behalf of School of Tourism