Buffers and aggravators in the emotion labor, emotional dissonance, emotional exhaustion sequence in service work

Härtel, C. E. J., Hsu, C. A. and Boyle, M. V. (2000). Buffers and aggravators in the emotion labor, emotional dissonance, emotional exhaustion sequence in service work. In: 53rd Annual Meeting of the Academy of Management: Best paper presentations. 53rd Annual Meeting of the Academy of Management ., Toronto, Canada, (). August 2000.

Author Härtel, C. E. J.
Hsu, C. A.
Boyle, M. V.
Title of paper Buffers and aggravators in the emotion labor, emotional dissonance, emotional exhaustion sequence in service work
Conference name 53rd Annual Meeting of the Academy of Management .
Conference location Toronto, Canada
Conference dates August 2000
Proceedings title 53rd Annual Meeting of the Academy of Management: Best paper presentations
Place of Publication Briarcliff Manor, NY, United States
Publisher Academy of Management
Publication Year 2000
Sub-type Fully published paper
Language eng
Q-Index Code E1
Q-Index Status Provisional Code
Institutional Status Unknown

Document type: Conference Paper
Collection: UQ Business School Publications
 
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Created: Fri, 25 Mar 2011, 09:57:29 EST by Professor Charmine Hartel on behalf of UQ Business School