A cultural orientation perspective of emotional labor in service roles.

Tan, J. A. C. and Härtel, C. E. J. (2003). A cultural orientation perspective of emotional labor in service roles.. In: Proceedings of the British Academy of Management Annual Conference. British Academy of Management Annual Conference, Harrogate, UK., (). 15-17 September 2003.

Author Tan, J. A. C.
Härtel, C. E. J.
Title of paper A cultural orientation perspective of emotional labor in service roles.
Conference name British Academy of Management Annual Conference
Conference location Harrogate, UK.
Conference dates 15-17 September 2003
Proceedings title Proceedings of the British Academy of Management Annual Conference
Publication Year 2003
Sub-type Other
Language eng
Q-Index Code EX
Q-Index Status Provisional Code
Institutional Status Unknown

Document type: Conference Paper
Collection: UQ Business School Publications
 
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Created: Mon, 21 Mar 2011, 20:48:01 EST by Professor Charmine Hartel on behalf of UQ Business School