Emotions and Complaining Behavior Following Service Failure

Bennett, R.,, Hartel, C. E. J., McColl-Kennedy, J. R and James, C. E. (2003). Emotions and Complaining Behavior Following Service Failure. In: Democracy in a Knowledge Economy: Annual Meeting, Seattle, USA, (). 1 – 6 August, 2003.

Author Bennett, R.,
Hartel, C. E. J.
McColl-Kennedy, J. R
James, C. E.
Title of paper Emotions and Complaining Behavior Following Service Failure
Conference name Democracy in a Knowledge Economy: Annual Meeting
Conference location Seattle, USA
Conference dates 1 – 6 August, 2003
Publication Year 2003
Sub-type Oral presentation
Q-Index Code EX
Q-Index Status Provisional Code
Institutional Status Unknown

Document type: Conference Paper
Collection: UQ Business School Publications
 
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Created: Mon, 21 Mar 2011, 19:47:07 EST by Professor Charmine Hartel on behalf of UQ Business School