Warranty data and effective warranty management

Blischke, W. R. and Murthy, D. N. P. (2010) Warranty data and effective warranty management. International Journal of Product Development, 12 3/4: 202-218. doi:10.1504/IJPD.2010.036387

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Author Blischke, W. R.
Murthy, D. N. P.
Title Warranty data and effective warranty management
Journal name International Journal of Product Development   Check publisher's open access policy
ISSN 1477-9056
Publication date 2010-11
Sub-type Article (original research)
DOI 10.1504/IJPD.2010.036387
Volume 12
Issue 3/4
Start page 202
End page 218
Total pages 9
Editor Mohammed A. Dorgham
Place of publication Olney, Bucks, U.K.
Publisher Inderscience Publishers
Collection year 2011
Language eng
Formatted abstract
Warranty serves a dual role: (i) signalling product reliability (ii) providing assurance. Offering warranty results in additional costs to the manufacturer and this cost depends on product reliability. Effective warranty management requires making proper warranty and reliability decisions during the design stage of new product development and revising the decisions based on warranty data. This paper deals with this topic and looks at several relevant issues. It also discusses some of the issues and challenges that need to be addressed in the future.
Copyright © 2010 Inderscience Enterprises Ltd.
Keyword Reliability
Warranty data
Warranty management
Q-Index Code C1
Q-Index Status Confirmed Code
Institutional Status UQ
Additional Notes Special issue: "Strategic Management of Quality and Warranty During Product Development". Published under "Theme-1: Systemic challenges in quality/warranty management".

Document type: Journal Article
Sub-type: Article (original research)
Collections: School of Mechanical & Mining Engineering Publications
Official 2011 Collection
Version Filter Type
Citation counts: Scopus Citation Count Cited 1 times in Scopus Article | Citations
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Created: Wed, 16 Mar 2011, 12:45:05 EST by Deanna Mahony on behalf of School of Mechanical and Mining Engineering